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Intilery, a leading provider of customer engagement management technology, have today announced the addition of Big Bus Tours, the largest operator of open-top sightseeing bus tours in the world, to their client roster.
Big Bus Tours operate hop-on, hop-off open-top sightseeing bus tours in 18 cities worldwide, including London, Paris, New York and Dubai. With millions of passengers annually, Big Bus Tours also provide customers with added extras such as river cruises, walking tours, and the opportunity to purchase tickets to major tourist attractions as part of their visitor experience.
Historically, Big Bus Tours have sold most of their tickets through on street teams or through partners such as hotels or travel agents, but with Intilery are looking to expand their digital footprint for an end-to-end customer experience. Using the deep data insights and personalisation opportunities provided by Intilery software, Big Bus Tours are aiming to increase online conversion rates and enhance their website and app experience for their customers.
"Our customer experience is of paramount importance to us,” says Alex Payne, Chief Customer Officer at Big Bus Tours, “Working with Intilery allows us to offer our customers a seamless journey from visiting the website to climbing aboard. Their powerful omnichannel technology will fit in with our website, our app and our face-to-face experience to ensure every customer receives a five star service”.
Lyndon Hancock, Client Services Director at Intilery, said “Big Bus Tours are a very welcome addition to our books, and we’re very much looking forward to working with their enthusiastic team. We’re finding more and more often that businesses are recognising the need to create a connected customer experience both on and offline, and we at Intilery are in a position to provide our clients with the tools to manage a truly personal experience.”
By partnering with Intilery, Big Bus Tours are joining an impressive array of clients from the travel and leisure sector such as TravelSupermarket.com, Laterooms.com and South African Airways.
Big Bus Tours is the largest operator of open-top sightseeing tours in the world, providing sightseeing tours in 18 cities across three continents. It was formed by the merger of two established sightseeing tour businesses: the Big Bus Company Ltd (based in London) and Les Cars Rouges (based in Paris). The two businesses, each with over 20 years of successful tour experience, decided to combine their expertise, creating Big Bus Tours in May 2011. Big Bus Tours’ sightseeing formula has been designed to provide a flexible approach to city discovery. Each open-top bus tour provides a hop-on, hop-off facility at a variety of interesting locations and, wherever possible, Big Bus Tours looks to enhance the visitor sightseeing experience by providing complementary experiences.
Intilery deliver the most agile, performance-driven customer engagement technology in the market. The Intilery platform unifies and analyses 1st and 3rd party data from any source for clients providing a powerful, cutting edge marketing insight tool. Using the Intilery platform, clients can proactively foster and nurture engaging customer relationships multi-channel and omni-channel – understanding and responding to a customer’s entire journey in context.