Utilise behavioural markers to deliver an exceptional customer experience

Channel Personalisation

Utilise behavioural markers to deliver an exceptional customer experience

Show them you know them...

Effective use of personalisation requires a powerful real-time technology solution to enable you to have relevant, timely and value generating conversations with your customers.

How does personalisation work?

Intilery’s powerful algorithms and artificial intelligence enable you to individualise content and experiences cross-channel with ease. No other platform integrates and consolidates data as fast providing the basis for real time recommendation, content matching, profile scoring and Journey management.

Manage customer relationships seamlessly, omni-channel 

mobile marketing

Mobile

app marketing, push-notifications

Apps

High Volume email design, and dispatch

Email

On-site personalisation

Onsite

On-site personalisation

Stores

On-site personalisation

Social

Connect your digital channels
Email

Intilery provide an enterprise level email platform with bespoke snippet builder, scheduling system and programme builder all optimised for mobile.

App Push

Seamlessly integrate your app to provide a constant reminder of your business and send timely push notifications through Intilery to increase engagement.

Social

Match your CRM data to custom audiences in Facebook in real-time. Intilery are also the only provider in the market who offer off-line event triggers to power Facebook Ad placement.

Web

Create the perfect personalised journey for every customer right from the very first session. Use our clever algorithms to adapt content in real-time based on behaviour gathered across all on and off-line channels.

SMS

It's reported that 90% of texts are read within three minutes, achieve instant engagement by using SMS to deliver targeted vouchers, surveys or service messages based on behavioural trigger - all managed within Intilery.

Integrate off-line channels

Stores

Connect your bricks and clicks. Utilise the rich data collected by POS systems, iBeacons and footfall monitors to help profile customers and understand channel mix. If you know how your customers Research Online and Purchase Off-line (ROPO) you can influence their journey on the channels they prefer.

Call Centre

Integrate your telephone systems to help inform your call centre staff of where your customers are in their browsing or purchasing journey. Understand the importance of your call centre in the sales process to develop more robust attribution models.